FAQs

Got questions? Good. we’ve got answers.

pRODUCT & qUALITY

  • We create lifestyle gear designed to be worn, used, and lived in. Right now, that includes:

    Apparel: Tees, tanks, hoodies, and sweatshirts for both men and women.

    Drinkware: Mugs, thermoses, and water bottles that keep your fuel hot or cold.

    Accessories: Select items that fit your Hog’s lifestyle, like hats and socks.

    Every product is tied to a Hog community, so you’re repping your identity and fueling a cause with every purchase. As we grow, you’ll see new gear drop alongside new Hog communities.

  • We’ve got detailed sizing charts for every product right on the product page, so you can match your measurements to the right fit before you buy.

    If you’re between sizes and want a looser feel, we recommend sizing up. If you like a more fitted look, stick with your usual size or size down for the Hoodies labeled with “Oversized”.

    And if you get it and it’s not quite right? Our exchange process is quick and painless - we want you loving your gear, not stressing over it.

  • Treat your gear like it’s your flag, because it is.

    For apparel: Machine wash cold, inside-out, with like colors. Use mild detergent and avoid bleach. Tumble dry low or hang to dry to keep prints fresh. Skip the iron on printed areas.

    For drinkware: Hand wash for best longevity (even if it says dishwasher-safe). Avoid harsh scrubbers on printed designs.

    Following these steps will keep your Hog gear looking sharp and ready to rep for years to come.

Ordering & Shipping

  • Ordering your Hog gear is simple:

    1. Find your Hog: Browse our shop and choose the community (or communities) that speak to you.

    2. Pick your gear: Select your size, color, and quantity.

    3. Add to cart: When you’re ready, head to checkout.

    4. Fuel your cause: Complete your order and watch your Hog’s Fuel meter grow.

    We’ll send you a confirmation email right away, and a tracking link as soon as your order ships. In just a few clicks, you’ll be repping your identity and fueling something bigger than yourself.

  • At The Identity Outpost, every order makes a little journey from our Outpost to yours. Orders under $75 include a flat $6 Journey Fee to cover shipping. Orders $75 and up ship free, no fee, no surprises.

    We call it the Journey Fee because your gear is made-to-order, packed with care, and travels straight from our Outpost to yours. It’s our way of keeping things simple, fair, and transparent.

  • We move fast to get your gear out the door, which means there’s only a short window for changes or cancellations.

    If you need to adjust your order, contact us within 24 hours of placing it at orders@identityoutpost.com.

    After that, your order will likely be in production or shipping prep, and we won’t be able to make changes.

    If that happens, don’t worry, we’ll still work with you through our exchange or return process once your order arrives.

  • Right now, we ship across the United States, including Alaska and Hawaii.

    We’re working toward expanding to select international locations, so if you’re outside the U.S. and want to rep your Hog, let us know.

    Your feedback helps us decide where to head next.

    Wherever we ship, your order is tracked from our door to yours so you can follow it every step of the way.

  • Here’s what to expect:

    We place the orders for our blank apparel with our various wholesalers once a week. They take about 1-5 business days to arrive depending on the location.

    We outsource printing our Direct-To-Film transfers and patches but press everything in house. This process takes about 2 weeks.

    Once printed, we’ll package and ship it within 3 days.

    So from the day you order, it may take 3 weeks for your items to arrive. We know that’s slower than Big Box Companies, but we’re building something real here. Each order fuels the Outpost and helps us grow toward keeping more items stocked and ready to ship faster in the future.

    We’ll always keep you updated with tracking info, and we’ll be transparent if any delays pop up.

    U.S. standard shipping: Typically 3–7 business days.

    U.S. expedited shipping: 2–3 business days.

    You’ll get a tracking link as soon as your order is on the way, so you can follow it from our Outpost to your doorstep.

    Please keep in mind: during product drops, sales, or holiday rush, shipping may take a little longer. We’ll always keep you posted if there’s a delay.

Returns & Exchanges

  • We get it… Sometimes you need to try it on, feel it out, and make sure it’s you. That’s why we offer a 14-day, no-hassle return and exchange policy.

    14 days from the day your order arrives to return or exchange.

    Full refund or free exchange on unworn, unwashed items in original condition.

    We’ll cover the return shipping if it is your first exchange of the item(s).

    If your item arrives defective or incorrect, we’ll make it right immediately, no hoops, no fine print.

    We want you to feel confident when you order, knowing we stand behind every piece of Hog gear. Because when you’re happy, you’re more likely to wear it proudly, and that fuels more good in the world.

  • Absolutely. If your gear isn’t the perfect fit or you’d like a different color, you have 14 days from the day it arrives to request an exchange.

    First exchanges are free for U.S. customers. For additional exchanges, customers cover the return Journey Fee.

    Items must be unworn, unwashed, and in original condition.

    We’ll send you a prepaid return label, and your new item will ship out as soon as we receive the original.

    We want you wearing your Hog gear with pride, not second-guessing your choice.

  • We will make it right.

    If your order shows up damaged, defective, or not what you ordered, email us at orders@identityoutpost.com within 14 days of receiving it.

    Include your order number and a quick photo so we can see what went wrong.

    We’ll send you a prepaid return label (if needed) and get a replacement or full refund out to you immediately. No hoops, no hassle.

cOMMUNITY & eNGAGEMENT

  • Joining is easy, just pick your Hog and start repping it. Each community (Fit Hog, Coffee Hog, Paw Hog, and more to come) is built around shared passions, so the moment you wear the gear, you’re part of the tribe.

    You can also sign up for The Outpost (our email list) to get community updates, exclusive drops, and first dibs on Fuel Give Back news. Follow us on social media, connect with other members, and share your story so we can feature it.

    There’s no secret handshake here… Just passion, pride, and the drive to live life full Hog.

  • Yes, and yes. We have a lineup of Hog communities planned, starting in December. After that, you’ll see even more.

    But here’s the thing: we’re not dropping them all at once. We want to do this right, building each Hog community with care, making sure it has a strong identity, and tying it into real Fuel Give Back impact. That means patience is part of the process.

    And yes, your feedback matters. If you have a Hog idea (or want to vote for one you’re passionate about), let us know at futurehogs@identityoutpost.com or through our social channels. Many of our future drops will be influenced by what our community is most excited about.

    So while we can’t give you every date right now, know this: the Outpost is full of Hogs waiting to come to life and your voice helps decide which ones come next.

  • Absolutely. In fact, we love it when our community gets involved. Each Hog’s Fuel Give Back program is designed to support causes that matter to its members, and your ideas help us make a bigger impact.

    If you know a project, nonprofit, or local effort that fits your Hog’s passion, send us the details on the Nominate A Cause page. Include the name, mission, and why you think it’s a great fit. We review all suggestions and choose causes that align with our values, are transparent about their impact, and can make a real difference.

    When your Hog fuels a cause you suggested, you’ll know you helped drive it forward.